Privacy Policy

1. Scope & Consent

This Policy applies when you visit our website, contact us, or book our tours and services. By using our services, you consent to the practices described here. If you do not agree, please discontinue use of our website.

2. Information We Collect

2.1 Information you provide

• Contact details: name, email, phone, address.
• Booking details: destination, dates, traveler information, preferences, special requests.
• Payment details: cardholder name and limited billing information (processed via secure payment gateways; we do not store full card numbers).
• Communications: emails, chats, feedback, reviews.

2.2 Information collected automatically

• Device & usage data: IP address, browser, device type, pages viewed, time on site.
• Cookies and similar technologies (see Cookies).

2.3 Information from third parties

• Travel partners (e.g., hotels, transport providers) to fulfill bookings.
• Marketing and analytics providers where permitted by law.

3. How We Use Information

• Process bookings, issue confirmations, itineraries, invoices, and support requests.
• Arrange travel with hotels, transport, guides, insurance, and activity partners.
• Send service messages and important updates (e.g., schedule changes).
• Personalize offers, promotions, and recommendations (you can opt out anytime).
• Improve our website, services, safety, fraud prevention, and compliance.

4. Legal Bases

We rely on one or more of the following: (a) your consent; (b) contract performance; (c) legitimate interests (e.g., service improvement, fraud prevention); or (d) legal obligations.

5. Sharing & Disclosure

We do not sell or rent personal data. We may share information with:

• Travel partners (hotels, transport, guides) to fulfill your booking.
• Payment processors to complete transactions securely.
• Service providers (IT, analytics, support) under confidentiality agreements.
• Authorities where required by law or to protect rights and safety.

6. Cookies & Tracking

We use cookies and similar technologies to enhance your browsing experience, remember preferences, and analyze site performance. You can manage cookies in your browser settings.

7. Data Security

We use industry-standard encryption (SSL/TLS) and secure servers to protect your data. While no method is 100% secure, we continuously monitor and improve our safeguards.

8. Data Retention

We retain personal data only as long as necessary to fulfill services, legal obligations, and dispute resolution. When no longer required, data is securely deleted or anonymized.

9. Your Rights

• Access, correct, update, or delete your data.
• Withdraw consent at any time.
• Opt out of marketing communications.
• Request data portability.

To exercise your rights, contact us using the details below.

10. Children’s Privacy

We do not knowingly collect personal information from children under 13 (or as defined by local law). If you believe your child has shared data, please contact us for deletion.

11. International Transfers

Your data may be processed in countries other than your own. We ensure adequate protections during any international data transfer.

12. Third-Party Links

Our site may contain links to other websites. We are not responsible for their privacy practices. Please review their policies before providing personal information.

13. Changes to This Policy

We may update this Privacy Policy periodically. The “Last updated” date above reflects the latest version. Continued use of our site signifies your acceptance of the changes.

14. Contact & Grievance

Grievance Officer: Mr. Javeed
Email: info@totaltripholidays.com
Response timeline: We aim to respond within 72 hours and resolve within 30 days.